Continually evolving system and operational
requirements are a reality when doing business in the real
world. And as soon as your customers start deducting from your
invoices for a wide variety of reasons,
is lost in
the process.
This is precisely what occurred with a global
producer of industrial chemicals, consumer and automotive products
sold in over 50 countries and distributed in over 200,000 outlets.
By 2001, these issues were significantly impacting the growth and
profitability of the business.